We want your shopping experience to be as easy, fast and carefree as possible, below are the legal statements we are required to list.
The use of this site is governed by the policies, terms and conditions are below. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order toSilkana.com indicates acceptance of these terms and conditions.
Silkana.com reserves the right to make changes to this site and these terms and conditions at any time.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not necessarily signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Silkana.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. Silkana.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item (due to stock levels). All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. Silkana.com is a retail outlet providing services to individual end user customers and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by SIlkana.com.
Silkana.com is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.
In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. SIlkana.com can not be held responsible for incorrectly entered delivery addresses.
Acceptance of the goods
The buyer is responsible for inspecting the goods for fault and notifying us within 5 working days of receiving the goods should there be a fault.
International Customs Charges
*Some orders may incur a customs or import duty charge. Silkana does not have any control over these charges or are unable to advise what they will be , as it is based on your own countries regulations & compliances. For further information, please contact your local customs office.
*All charges are to paid by the customer on delivery of order.
Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. All credit cards are charged in US Dollars.
Refunds & Returns
1. Returns must be in as new condition with tags attached unless faulty.
2. Special return offers apply to individuals only.
3. Due to health regulations, we are unable to exchange or refund on any swimwear purchase.
4. We recommend sending returns via registered post as we do not accept responsibility for lost items
5. We will happily exchange or refund your item provided the item and its packaging is in its original condition with the original tags attached. See below for the time frame your exchange or refund must be made in:
Exchanges (full price items) – 14 days from date of purchase
Refunds (full price items) – 14 days from date of purchase
Refunds & Exchanges (sale items) – NOT AVAILABLE
REFUNDS AND RETURNS ARE NOT AVAILABLE ON FREE PROMOTIONAL ITEMS OR SALE ITEMS
If notified before goods have been dispatched, Silkana.com can accommodate order cancellations. If items have been shipped, Silkana.comreserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.
Copyright and Trademark Notice
User Reviews, Photos & Comments
Anything posted or otherwise submitted to Silkana, whether on the Silkana.com website, through a mobile application, blog or via any form of social media, will be treated as public and nonproporietary. By submitting photographs, comments or other materials to Silkana, you grant Silkana a royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, publish and modify such submissions. All such submissions shall automatically become Silkana’s sole and exclusive property. In addition, when you post photographs, reviews or comments toSilkana.com or on any of Silkana’s social media networks, you also grant us the right to use the name that you submit, if any, in connection with that submission. You further represent and warrant that you own or otherwise control all rights to any content submitted to Silkana.All graphics, images and content on the Silkana.com website, blog and mobile application belong exclusively to Silkana, or its affiliates. The use of any Silkana trademarks or service marks without Silkana’s express written consent is strictly prohibited. You may not use Silkana’s trademarks or service marks in connection with any product or service that is in any way likely to cause confusion or to disparage or discredit Silkana.Silkana reserves the right to refuse service to any individual at its sole discretion and without limitation if it believes that a user’s conduct violates applicable laws or is otherwise harmful to Silkana.com
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that SIlkana is not responsible for the operation of or content located on or through any such site.
Your privacy on the Internet is of the utmost importance to us.
In short, any & everything that you share with us remains strictly private – we do not share or sell information to third parties, nor use personal information for any reason other than its intended use.Silkana hereby grants you a limited, revocable, non-exclusive license to access and use the Silkana.com website on your computer or mobile device. Except as permitted in this paragraph, you may not reproduce, modify, display or otherwise make commercial use of any content from the Silkana website unless expressly permitted by Silkana.
Customers who access and use the Silkana.com website from outside of Spain are responsible for complying with their local laws and regulations.
Accidents happen. In the event that a product is listed incorrectly (e.g. price or description) due to a typographical error or other mistake, we reserve the right to refuse or cancel any orders that may have been placed for such a product listed. If your credit card has already been charged for such an erroneous purchase, we shall issue a credit to your card for the full amount of the charge.